Change the page title from “Refund and Returns Policy” to “Refund & Cancellation Policy”. Physical “returns” do not apply to your software business.
Refund & Cancellation Policy
Last Updated: 21 September 2026
This Refund & Cancellation Policy applies to software purchased through Gedgetsworld.in, operated by MallDigiPro.
Gedgetsworld.in provides B2B business software through digital access. We do not sell or ship physical products.
This policy explains when an order may be cancelled, when a refund may be considered, and how payment-related refunds are processed.
1. Nature of Our Products
All products offered through Gedgetsworld.in are digital business software products.
Depending on the software purchased, access may be provided through:
- Customer account or login;
- Software dashboard;
- Account activation;
- Access link;
- Login credentials;
- Email instructions; or
- Another digital-access method stated on the relevant product page.
No physical product is shipped and no physical return is required.
2. Cancellation Before Software Access
A customer may request cancellation if software access has not yet been delivered, activated, provisioned or made available.
Cancellation requests should be sent as soon as possible to:
Email: [email protected]
Please include:
- Customer name;
- Registered email address;
- Order number; and
- Transaction/reference number, where available.
If the software has not yet been delivered or activated, we will review the cancellation request and, where eligible, cancel the order and initiate the applicable refund.
3. Cancellation After Software Access
Once software access has been successfully delivered, activated, provisioned or made available to the customer, the order normally cannot be cancelled merely because the customer changes their mind, no longer requires the software, or purchased the software without reviewing its features.
This is because software is digitally delivered and access may become available immediately or shortly after successful payment.
This provision does not affect refund rights that may apply under applicable law or the eligible refund circumstances stated below.
4. Eligible Refund Circumstances
A refund may be considered in circumstances including:
Duplicate Payment
If the customer is charged more than once for the same confirmed order, the verified duplicate payment will be eligible for refund.
Incorrect Amount Charged
If an amount greater than the actual confirmed order amount is incorrectly charged and the discrepancy is verified, the excess amount will be refunded.
Successful Payment but Software Cannot Be Delivered
If payment is successfully received but Gedgetsworld.in is unable to provide the purchased software access within the promised delivery timeframe, we will first attempt to resolve the access or delivery issue.
If the purchased software cannot reasonably be provided, the transaction may be eligible for refund.
Material Software Access Problem
If the customer receives software access but a verified technical problem prevents the customer from accessing or using the software substantially as described, the customer should contact support.
We will first make reasonable efforts to diagnose and resolve the issue.
If we are unable to provide the purchased software substantially as described and the problem cannot reasonably be resolved, a refund may be considered.
Payment or Order Processing Error
A refund may be provided where a verified payment-processing or order-processing error results in an incorrect charge for which the customer did not receive the applicable software.
Refund Required by Law
A refund will be provided where required under applicable law.
5. Situations Normally Not Eligible for Refund
Subject to applicable law, refunds will normally not be provided merely because:
- The customer changes their mind after software access is delivered;
- The customer no longer needs the software;
- The customer purchased the wrong software despite the product information being clearly displayed;
- The customer did not review the product description before purchase;
- The customer expected a feature that was not advertised or included;
- The customer’s device, browser, internet connection or third-party system is incompatible where such compatibility was not promised;
- The customer fails to use the software after receiving access;
- The customer fails to provide correct account, email or business information;
- The customer shares, misuses or compromises account credentials;
- The customer violates the Terms & Conditions; or
- The software is functioning substantially according to the product description.
Nothing in this section removes rights that cannot lawfully be excluded.
6. Failed or Pending Payment
A failed or pending payment does not necessarily mean that Gedgetsworld.in has successfully received the payment.
If an amount is debited but:
- The transaction is shown as failed or pending;
- No successful order is generated; or
- The payment gateway has not confirmed successful payment,
the bank, UPI provider, card issuer or payment gateway may automatically reverse the amount after reconciliation.
The final reversal timeline is controlled by the applicable payment provider or bank.
If the transaction is subsequently confirmed as successfully captured by Gedgetsworld.in but no valid order or software access can be provided, we will review the transaction and, where applicable, initiate a refund.
Customers may contact support if the amount remains debited and the matter is not resolved within the timeframe communicated by their bank or payment provider.
7. Duplicate Transactions
If the same order has been charged more than once, please contact:
Provide the relevant transaction/reference numbers.
After verification, any eligible duplicate transaction will be refunded through the original payment channel.
8. Refund Request Process
To request a refund, email:
Include:
- Customer’s name;
- Registered email address;
- Order number;
- Transaction/reference number;
- Product/software purchased;
- Date of purchase; and
- Reason for requesting the refund.
We may request reasonable additional information necessary to verify the transaction or investigate the software-access issue.
Customers should never send CVV numbers, card PINs, UPI PINs, OTPs, internet-banking passwords or other payment authentication credentials.
9. Refund Processing Time
Once a refund request has been reviewed and approved, Gedgetsworld.in will normally initiate the refund within 5–7 working days.
The time taken for the refunded amount to appear in the customer’s account after initiation depends on the payment gateway, acquiring bank, issuing bank, card network, UPI provider or other payment service provider.
These external processing timelines are outside our direct control.
10. Refund Method
Refunds for payments made through an online payment gateway will normally be processed through the same payment channel and back to the original payment source used for the transaction.
For example, where payment was made using an eligible card, UPI account or other supported payment method, the refund will be routed through the applicable payment provider to the original payment source.
We do not ordinarily provide:
- Cash refunds;
- Refunds to an unrelated bank account;
- Refunds to a different card;
- Refunds to an unrelated UPI account; or
- Refunds through another payment method,
for transactions originally processed through an online payment gateway.
11. Refund Amount
An approved refund will not exceed the amount actually paid for the applicable transaction.
Where applicable, the refunded amount will include the corresponding refundable tax component associated with the refunded transaction.
12. Chargebacks and Payment Disputes
Customers experiencing a payment, access or software-related problem are encouraged to contact us first so that we can investigate the matter.
Where a payment dispute or chargeback is raised through a bank, card issuer, UPI provider or payment gateway, we may provide relevant transaction and fulfilment records to the applicable payment service provider for resolution.
Nothing in this section restricts rights available to customers under applicable law or applicable payment-network rules.
13. No Physical Returns
Gedgetsworld.in provides digital software only.
Therefore:
- No physical return shipment applies;
- No return courier is required;
- No return shipping charge applies; and
- No return address is required for software purchases.
14. Customer Support
For cancellations, refunds, duplicate payments, failed payments or software-access problems, contact:
MallDigiPro / Gedgetsworld.in
Devretha No. 2, Near Daulat Ram School
Shahaganj, Agra – 282010
Uttar Pradesh, India
Email: [email protected]
Phone: +91 8958956790
Website: Gedgetsworld.in